The number first.
The story second.

A large consumer organisation was running blind. Their IT asset and operations data was fragmented, duplicate-riddled and unreliable — making every incident harder and every compliance audit a risk.

We redesigned the end-to-end ITAM and ITOM framework on ServiceNow: streamlining CMDB governance, centralising asset management and implementing an Event Management layer that stopped reactive firefighting.

A global multinational had 20+ country HR processes running on disconnected systems and manual email chains. Every onboarding took too long. Every region did it differently. Compliance was a patchwork.

We delivered a phased global HRSD implementation on ServiceNow — standardising core processes while preserving country-specific policy requirements. A unified portal replaced the email chains. Agile sprints replaced the multi-year rollout plan.

A leading UK telecoms provider was managing field engineers on spreadsheets and phone calls. With an expanding customer base demanding faster installations and restorations, manual scheduling was the constraint costing them revenue and NPS.

We implemented ServiceNow FSM end-to-end — unifying dispatching, field operations and service management. Intelligent scheduling replaced manual assignment. The call centre and field teams finally shared a single system of record.

A large enterprise was onboarding hundreds of third-party vendors via email chains, spreadsheets and disconnected compliance checks. The process was slow, error-prone and impossible to audit.

We built a centralised Vendor Onboarding platform on Salesforce — with structured approval workflows, automated compliance validation and a unified vendor master. The spreadsheets were retired on day one of go-live.